Personal information includes information or an opinion about an individual from which that individual is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.
What personal information do we collect?
We may collect the following types of personal information: name; contact details, including home address and phone number; age or date of birth; details of rent payments; details of telephone calls, charges and payments; licensee’s bank account details; licensee’s credit card details; financial position of some defaulting licensees; allocation of room; service requests, complaints and feedback; your server address, top level domain name (eg, .com, .gov.au, etc), statistics on page views, traffic to and from the sites, and standard other web log information; other metadata arising out of use of our services; any additional information relating to you that you provide to us directly through our website or indirectly through your use of our website or online presence or through other websites or accounts from which you permit us to collect information; or any other personal information that may be required in order to facilitate your dealings with us.
We may collect these types of personal information either directly from you, or from third parties (including Opus’ parent, Barristers’ Chambers Limited). We may collect this information when you: apply to licence an office or otherwise make arrangements to pay fees or other charges to us; apply for additional services from us; access and use our website; or submit a service request (electronically, by phone or in person).
Why do we collect, use and disclose personal information?
We may collect, hold, use and disclose your personal information for the following purposes: as requested by, or consented to, by you; to administer the hire of serviced offices and charges for our additional services; to recover outstanding monies; to operate, protect, improve and optimise our website, services, business and our users’ experience, such as to perform analytics; to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you; to provide you with information about new services provided by Opus or its service providers that may be of interest or relevant to your practice or business; to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and to consider your employment application.
To whom do we disclose your personal information?
Disclosure of personal information outside Australia
We may disclose personal information outside of Australia to service providers in the United States of America, countries within the European Union (including the United Kingdom), Switzerland, South Africa, and Singapore.
When you provide your personal information to us, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy Law. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. We use a variety of physical, electronic and managerial procedures to safeguard your personal information. For example, we use unauthorised entry detection procedures and industry-standard Secure Sockets Layer encryption on our web pages where personal information be entered. However, we cannot guarantee the security of your personal information.
Accessing or correcting your personal information
You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
If you are not satisfied with our response to your complaint, you may contact the Office of the Australian Information Commissioner.
Attn: General Counsel
Level 8, 555 Lonsdale Street
Melbourne VIC 3000
Phone: 03 9225 8888
Effective: 29 October 2018