Terms & Conditions
Reception & Boardroom Usage
If the client has taken on the service of an Opus Workspaces phone line and handset, the reception team will answer calls during business hours, where reasonably practicable, with the client’s business name and in any other way the client has agreed to in writing with Opus Workspaces. The manner in which the call is dealt with (e.g. transferred to landline or mobile, message taken or appointment made) will be agreed upon in writing between Opus Workspaces and the client.
If the volume of calls exceeds 40 calls per day, Opus Workspaces reserves the right to discuss this with the client to reassess how the calls are managed and if any additional charges should be incurred.
As part of Opus Workspaces’ reception services, the reception team will accept and sign for all mail delivered to the client. Opus Workspaces reserves the right not to accept any excessively large, dangerous or unlawful packages. Opus Workspaces also reserves the right not to accept any packages which it reasonably suspects falls into any of these categories.
As part of their Licence Agreement, clients have access to the kitchen and breakout areas on levels 10, 11, 13 and 14. These facilities are for the exclusive use of Opus Workspaces tenants, their employees and clients. It is expected that after using the facilities, Opus Workspaces client leave them in a tidy and clean manner and that during use noise levels are kept to a minimum to ensure there is no disruption to clients in neighbouring office suites. Clients are not allowed to carry out any events in the break out area unless written approval has been obtained from Opus Workspaces.
The Co Working area is for Opus Workspaces clients who have:
- Have signed up for a membership;
- Have booked a hot desk on a casual basis or;
- Have access as agreed in writing in their Licence Agreement.
Access to the Co Working area is during business hours of 8.30am to 5.30pm (unless otherwise agreed) and includes:
- Desk and power
- Wi-Fi connectivity
- Access to Opus Workspaces reception services
- Access to print, photocopy and scan facilities on a user pays basis
- Access to boardrooms and meeting rooms
- Access to break out areas and kitchenette facilities
- Access to lockers and storage on a user pays basis
Only if the client has signed up for a Full Membership, they may leave belongings on the desk (of which Opus Workspaces is not liable for any loss or damage), otherwise clients must take all belongings with them at the end of the day or use the paid lockers available. The client must maintain a corporate appearance of their desk by ensuring it is clean, tidy and does not adversely impact Opus Workspaces or any other client. The client must not make any alterations to the co working space or move furniture around.
- The client agrees to use the venue only for the purposes which it is intended for and not to use the Services for any obscene, illegal, immoral, or defamatory purposes.
- The client will ensure the function is conducted in a proper, orderly, and lawful manner and will be respectful of other clients using The Services.
- The client will not damage, deface or alter the meeting space, furniture, furnishings, walls, ceilings, floors, equipment or make or suffer to be made any waste, obstruction or unlawful, improper, or offensive use of the meeting space or the common area facilities.
- The client will not cause damage to any part of the building or the property or disturb the quiet enjoyment of any other hirers or occupants of the building.
- Upon conclusion of your reserved time, the meeting space assigned to the client, will be in as good condition as when the client first occupied it, except for normal wear and tear and we may apply additional charges in case of any damage to the facilities.
- The client assume all risks of loss with respect to your personal property and the personal property of your agents, employees, contractors, and invitees, within or about the facilities. The client agrees to waive all acts of recovery against us, or our directors, licensors, officers, agents, servants, and employees, for loss of, or damage to your property or the property of others that is under your control to the extent of such loss or damages covered or required to be covered by any insurance policy.
- Payment for the room & additional services will be required at the time of booking unless we have agreed in writing otherwise. Some services such as catering or specialised services like Video Conferencing may be paid for after the booking.
- The client authorises Opus Workspaces to charge your credit card after your booking for any additional services used which relate to Your Booking.
- The client warrants that all information submitted is true, valid, and accurate (including without limitation Your credit card number and expiration date) and the client agree to pay all booking fees and additional usage fees You incur, plus all any applicable taxes.
- Payment for services and other applicable charges is due at time of purchase and must be made by the valid credit card designated by the client. The client must promptly notify Opus Workspaces of changes to: (I) the account number or expiration date of the designated card; (ii) the billing address; or (iii) cancellation, theft, or loss of the designated card.
The following cancellation fees and terms will apply to all Bookings and Services:
- The client must advise Opus Workspaces by written notice of cancellation in writing, and this notification must be sent by email addressed to email@example.com
- Cancellations shall be effective, final, and binding on the working day that we receive written notice of the cancellation.
- Cancellation charges apply to the total booking value based on the detail in the Booking confirmation.
- If the client has also requested additional services additional charges may apply.
- For a cancelled booking, the following charges will apply for charges listed in the booking confirmation:
- More than 48 hours prior to the booking date = 100% refund.
- 48 hours’ notice or less prior to the booking date = 75% refund.
- 24 hours’ notice or less prior to the booking date = 0% refund.
- Note that any training room bookings cancelled less than 72 hours prior to the booking date will be charged for 100% of the booking cost.
Communications & Technology Usage
Terms and Conditions
Thank you for accessing the Opus network and Opus services (each, as defined below).
In these Terms:
• ‘us’, ‘we’ and ‘our’ means Opus and our related bodies corporate; and
• ‘publication date’ means the date these Terms are first published on the Opus website and marked in the footer of this document.
Please read these Terms carefully before continuing registration. By signing these Terms or otherwise accepting these Terms by using or accessing the Opus services, you acknowledge that you have read, understand and agree to follow and be bound by the terms and conditions of these Terms.
The following documents comprise your agreement with Opus in respect of the Opus network and the Opus services:
• These Terms.
• Any Order Form (as defined below); and
• Any service level agreement attached to your Order Form or published by Opus from time to time on its website and expressed to be applicable to your service (SLA).
Everyone who uses the Opus network or Opus services, whether in the Opus offices or elsewhere and whether using equipment provided by Opus or otherwise, must comply with these Terms. This includes all licensees, occupiers, all staff, and authorised independent contractors.
The Opus network means the local area network, software, hardware, computer networks and other technology (whether owned by Opus or not) used for the provision of, or contained in, the Opus services.
‘Opus services’ means:
• Internet access services;
• Fixed-line (including ‘voice over IP’) telephone services (including handsets);
• Facsimile lines;
• Audio and/or audio-visual conferencing services;
• Managed printing services; and.
• And such other services as Opus nominates from time to time as an Opus service.
Opus does not provide end-use computers, mobile phones, tablets, or personal printers. You will be required to bring your own Device to access the Opus network and many of the Opus services. You always remain solely responsible for your devices. The Opus network does not support the use of third-party network devices, such as routers, switches or wireless access points, and if such a device is detected, you may be asked to remove it.
A limited number of corporate customers may request access to the Opus frame room to install corporate networking hardware. An access fee is payable, the amount of which will be determined on application.
Access to the frame room(s) is limited by space and Opus and its related company’s operational requirements. Access will be granted or denied in Opus’ absolute discretion. If access is granted, it will be subject to such conditions as Opus in its absolute discretion determines are necessary, including in relation to size, placement, and access to non-Opus personnel. All installations are at your own risk, and you are required to maintain insurance over any devices installed. Physical access to customer services located in Opus frame room will also be restricted at the discretion of Opus Workspaces.
To access the Opus network or any Opus services other than as a ‘guest’, you are required to submit a completed order form with Opus for such services (Order Form). You may access and use Opus’s internet, fixed-line telephone, and/or managed printing services if you, or your employer, has signed an Order Form to receive these services and Opus has agreed to provide you with such services. Opus may accept or reject an Order Form in its sole discretion.
If on the publication date, you (or your employer) already pay fees for Opus services, then you (or your employer) shall be deemed to have submitted an Order Form to acquire those Opus services that are listed on the last Opus invoice paid immediately prior to the publication date, at the price set out therein.
Guests and other associates are not permitted to access or use the Opus network unless nominated by a registered Opus Service consumer and authorised by Opus. Guest and associate access will be limited to the guest services Opus in its absolute discretion elects to make available, which may be limited in terms of download speed, capacity and by elapsed access time.
If you have voicemail established on any telephone service, you will be required to set up a PIN code. You MUST change the default PIN code for your voicemail. Continuous (e.g. 1234) or repetitious (e.g. 1111) number sequences for PIN codes are prohibited.
You must treat all passwords as sensitive, confidential information. You will be held responsible for all actions which relate to your use of the Opus services.
You may be obliged by Opus to regularly reset your password.
If you suspect that your password or access code may have been disclosed or your account compromised, you should change all passwords and report the incident to Opus Reception. Although it is under no obligation to do so, if Opus reasonably believes that your credentials have or may have been compromised, Opus reserves the right to reset your password or access code. Where reasonably practicable, Opus will notify you before doing so.
A username and password will be issued for each user to access the Opus WIFI service.
The Opus network is an open network. Devices connected to the Opus network may be visible to other devices connected by other Opus clients. You are responsible for ensuring the security of your device and we encourage you to activate and maintain a robust firewall, antivirus, and other security measures on your attached devices. You can find more information about this here:
Although all reasonable care is taken by Opus to secure its own devices, Opus does not warrant or guarantee that use of the Opus network will be risk-free and you use the Opus network at your own risk.
In addition to these Terms, you must also comply with:
• All reasonable directions of Opus from time to time;
• All applicable legal (including contractual) and professional or ethical obligations; and
• All applicable Opus policies and procedures and
You must not use the Opus network or Opus services for any illegal or inappropriate purpose. You must comply with all applicable laws including those that apply to the access and use of a computer system or data contained in, or accessed through, a computer system. Some specific prohibitions are listed below. This list is not exhaustive. You must always use your common sense and best judgment in deciding whether a particular activity is appropriate.
You must not use any part of the Opus network or Opus services:
• To gain access to, download, save, store or transmit illegal content;
• To conduct or be associated with criminal activity;
• For the creation, storage or dissemination of destructive computer programs (eg. viruses or self-replicating codes);
• In any way that damages or interferes (or threatens to damage or interfere with) the efficiency of the Opus network or an Opus service;
• In such a way that adversely affects (or might, if known to others, adversely affect) the reputation or professional standing of Opus, its owners, or Opus’s service providers, such as Telstra Corporation Limited;
• To send a communication in someone else’s name without their authority; or
• To access, download, save, store, send or display from the internet (or any other source), or compose an email message or other communication containing, material (including but not limited to sexually explicit material) that:
• May offend, humiliate, or intimidate another person;
• May result in another person feeling victimised, undermined or threatened;
• Makes a reasonable viewer think less of a person who is the subject of the communication;
• Exposes a person to ridicule, hatred or contempt; or
• Injures a person in his or her trade, profession or financial standing; or
• Infringes another person’s rights in respect of the handling of personal information under the Privacy Act 1988 (Cth).
In addition to the above, you are responsible for the use of equipment (hardware) and service and must not use any part of the Opus telephone services equipment or service for:
• The provision of call centres and/or cold calling advertisements including calls that could potentially have the Opus telephone numbering system added to the “Do not call register”
• Any automated means of making telephone calls, sending text and/or MMS messages;
• Anything that interferes with or threatens to interfere with the efficiency of our network
Further, you must not:
• Copy, install, download, modify, adapt, reverse engineer, disassemble or decompile any software comprised in the Opus network;
• Alter, tamper, reverse engineer, repair or attempt to repair the Opus network or any hardware used to provide the Opus services, or cause or allow a third party to do any of these acts;
• Tamper with any equipment belonging to or managed by Opus or its service providers;
• Attempt to install (or attach) any software product, hardware or other devices to the Opus network unless specifically authorised to do so by Opus;
• Misuse, abuse, vandalise, wilfully or intentionally damage or otherwise negligently operate any Opus provided hardware; or
• Use consumables other than those provided by or recommended by Opus for use with printers.
To protect all users of the Opus network and consumers of Opus services, Opus reserves the right to monitor network traffic and test the network to assess its performance and integrity. Opus reserves the right to disconnect any Device or adjust connectivity level (throttling) if it reasonably believes it is a risk to the safe and/or efficient operation of the Opus network, or any Opus service.
Opus may suspend or cancel the provision of any or all the Opus services where a third-party service provider has suspended, cancelled or has otherwise impacted Opus’s ability to continue providing the relevant service.
Opus may suspend a service during maintenance, relocation or replacement of equipment forming part of the Opus network. The temporary suspension of an Opus service for any of the reasons set out in this clause do not entitle you to a refund of any fee you have paid.
If you fail to comply with any part of these Terms or the acceptable use policy set out below, Opus may suspend or cancel your access to Opus services. Further, a failure to comply with these Terms or the acceptable use policy may result in the termination of your agreement with Opus for Opus services.
You agree to pay the fees for your use of the Opus services in accordance with your Order Form. If you fail to pay all applicable fees by their due date, we may suspend your access to any or all Opus services.
Opus reserves the right to change its Fees and payment terms, in its sole discretion, from time to time Opus will provide you with a minimum of 1 months’ notice of any change in Fees and payment terms applicable to your Opus services.
We may disclose that information to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all our products or services to you.
We may also disclose your personal information to other recipients that are located outside Australia, including to service providers and business partners located in the USA, EU, UK, and Singapore. Although we do not disclose your personal information overseas, your personal information may be processed through services located outside Australia.
You agree and acknowledge that you are solely responsible for any content created on, or uploaded to, the Opus network by you or on your behalf (Your Content). You must also ensure your content, and the use and dissemination of Your Content via the Opus network is in compliance with any applicable laws, including but not limited to the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth).
You acknowledge that the Opus services are dependent on third party messaging, communications, processing, and other third-party systems which can be subject to breakdown or interruption due to events outside the control of Opus. Should such a breakdown or interruption occur, Opus must take all commercially reasonable steps to reduce the duration of the breakdown or interruption. Except as expressly set out in any applicable Service Level Agreement, Opus will not otherwise be liable for any failure, delay or other matter resulting from such breakdown or interruption of a third-party system, whether that third-party system relates to electricity, telecommunications, internet, other utilities or otherwise.
You must not do anything which damages the reputation of any of our third-party suppliers, or brings them, their brand, or their products into disrepute.
It is your responsibility to maintain confidentiality at all time. You must handle all information stored in or accessed through the Opus network as confidential.
You must not access, disclose, copy, reproduce, distribute, or use confidential information and should notify the Opus Reception or email at firstname.lastname@example.org if you become aware of any misuse or potential misuse or such information. You should also be aware that confidential information is always at risk of being disclosed in a variety of ways, including using social media. Always consider carefully what information you are sharing and whether it is appropriate to do so.
Opus reserves the right to monitor, log, and audit all information traversing the Opus network including meta data. Opus may use this information at Opus’ discretion and will share this information with relevant authorities if legally obliged to do so.
As noted in clause 7, Opus provides no guarantees or warranties about the safety or security of using the Opus network. The Opus network is available to Opus staff, suppliers, partners, clients and visitors and it is your responsibility to ensure your devices are configured to provide you with protection against inappropriate access and viruses.
You should not use the Opus network to store or communicate sensitive personal information or information that is highly confidential unless you are confident that your security measures are appropriate.
To the extent permitted by law, Opus accepts no responsibility for any loss, cost, damage, or expense incurred by you or any third party in relation to loss of or access to any data on the Opus network.
Opus expressly reserves the right to conduct without notice network and security checks (including internet penetration testing) on the Opus network and any device to which it is connected. Opus’s checks may test access controls on confidential or sensitive information, and grant Opus a licence to access that confidential and sensitive information for the purposes of confidential testing only.
Opus may utilise your or your instructor’s publicly available personal information as part of its testing. If Opus’s testing detects vulnerabilities in a user’s device that in Opus’s reasonable opinion must be addressed to avoid or mitigate a material risk to Opus’s network, Opus may notify the affected individuals and require them to take additional security measures, such as changing passwords, using increased security features, installing and maintaining virus-checking software, and patching or updating software programmes. Opus reserves the right to suspend your access (or your access through a particular device) if you do not comply with Opus’s reasonable directions.
From time to time we may introduce adaptations, developments, or enhancements to the Opus network, or may make changes to the tools and features of any part of the Opus network including the availability of various services. We will provide you with reasonable prior notice before removing any material feature of the Opus network unless security, legal, system performance or third-party licence considerations or obligations require an expedited modification or removal. From time to time it will also be necessary for us to conduct maintenance and testing of the Opus network and Opus services. During such maintenance and testing periods, you may not be able to access some, or all, of the Opus services. We will endeavour to provide you with prior notice of such maintenance and testing periods, but do not warrant that we will always be able to do so. We accept no liability for any loss, cost, damage, or expense incurred by you or any third party in relation to loss of or access to the Opus network or any Opus services during maintenance and testing periods.
This includes the Opus telephone system which is provided over the Opus network as opposed to a traditional phone line, and therefore in the event of a power outage you acknowledge and accept:
• You will not have access to internet and/or telephone services
• You will be unable to make or receive calls (including emergency calls)
• You must not rely solely on your telephony service to make emergency calls and require an alternative means of communication to contact emergency services.
• We recommend that you retain a dedicated, charged mobile device in order to make emergency calls in the event of a power or internet connectivity outage.
Opus may immediately terminate your access to the Opus network and/or Opus services, and its agreement with you under these Terms on written notice to you if:
• You fail to pay any amount due under these Terms and fail to remedy that breach within fourteen (14) days after receiving notice requiring you to do so.
• You cease to be a client (or any employee of a client) of Opus.
• You breach any other material provision of these Terms; or
• You attempt to assign, or assign, any right under these Terms otherwise than in accordance with these Terms.
Opus may also terminate these Terms without cause by giving you at least 30 days prior written notice. Upon termination, you shall cease all use of the Opus network, and we reserve the right to delete any data we have in relation to your use of the Opus network or Opus services.
To the full extent permitted by law, we will not be responsible for any loss, cost, damage, or liability that may arise as a result of us exercising our rights under this clause.
Other than as set out in any SLA, to the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations as to the reliability, timeliness, quality, suitability, truth, availability, accuracy or completeness of the Opus network, or that:
• The uses of the Opus network will be secure, timely, uninterrupted or error-free.
• The Opus network will operate in combination with any other hardware, software, system, or data.
• The Opus network or any Opus services will meet your requirements or expectations.
• Any stored data will be accurate or reliable or that any stored data will not be lost or corrupted.
• Errors or defects will be corrected; or
• The Opus network (or any server(s) that make a hosted service available) are free of viruses or other harmful components. Subject to the SLA, the Opus network and all other products are provided “as is” and to the extent permitted by law (including the Australian Consumer Law if applicable), we disclaim any and all warranties and representations of any kind, including any warranty or non-infringement, title, fitness for a particular purpose, functionality or merchantability, whether express, implied or statutory.
We shall not be liable for delays, interruptions, service failures and other problems inherent in use of the internet and electronic communications or other systems outside our reasonable control.
Opus shall defend, hold harmless and indemnify you from and against any loss suffered or incurred by you arising out of or in connection with any claim that the Opus network infringes any intellectual property right or other right of any third party, except to the extent that such loss is caused or contributed to by your act or omission.
You shall defend, hold harmless and indemnify Opus and its related bodies corporate and personnel (the Opus Indemnified Parties) from and against any loss suffered or incurred by the Opus Indemnified Parties arising out of or in connection with:
• Any breach by you of clause 8 or 12;
• Your Content used or disclosed by you in connection with these Terms, including any claim by any person that your content infringes any intellectual property right or other right of any third party.
• The uses of the Opus network or Opus services by you and your personnel.
• Your installation of any hardware or connection of any devices to the Opus network or.
• Any loss or damage to property arising out of or otherwise in connection with any wrongful act or omission of yours.
To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to your use of the Opus network and/or the information or materials contained on it, or as a result of the inaccessibility of the Opus network and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.
To the maximum extent permitted by law, including the Australian Consumer Law, in all circumstances, Opus’s maximum liability to you in the aggregate will be limited to the fees paid by you to Opus for the service in the previous 12-month period.
We may update or modify these Terms from time to time. Opus will notify you of any amendment to these Terms published on our website and/or in writing via your registered email address. Your subsequent or continued use of the Opus network will constitute acceptance of any changes. If you do not agree to any change to the Terms, you must immediately stop using the Opus network.
You must not sub-license, assign, or attempt to sub-license or assign, any right arising out of these Terms, or these Terms, without Opus’s prior written approval which may be withheld at its complete discretion. Opus may assign or subcontract all or part of these Terms to any other party.
Each party must take all steps as may be reasonably required by the other party to give effect to these Terms and transactions contemplated by them.
Any provisions of these Terms which are noted as surviving, or by their nature are intended to survive, termination or expiry of these Terms, will survive any such termination or expiry for whatever reason.
• These Terms contain the entire agreement between the parties with respect to their subject matter and supersede any oral or written prior agreement, representation or understanding relating to these Terms.
• These Terms may be executed in multiple counterparts and by electronic means.
• You acknowledge that in entering these Terms you have not relied on any representation or warranties about its subject matter except as provided in these Terms.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, these Terms will continue otherwise in full force and effect apart from such provision which will be taken to be deleted. These Terms are governed by the laws of Victoria; Australia and the parties submit to the exclusive jurisdiction of the courts exercising jurisdiction in that state.
Code of Conduct
Opus Workspaces is determined to provide a safe, respectful and harmonious environment for all its employees, tenants and their employees, clients, contractors and their employees and sub-contractors, and all visitors to its premises.
Accordingly, Opus Workspaces Pty Ltd expects its employees, tenants, and contractors to:
• Maintain a respectful and professional environment, free from harassment, victimisation, discrimination, bullying, abusive, offensive or otherwise inappropriate behaviour.
• Take reasonable steps to ensure that their employees, contractors, sub-contractors and clients maintain a respectful and professional environment.
• Ensure that they, their visitors, employees, and contractors only use, the Common Areas for their intended purpose and in the ordinary course in connection with their occupancy.
• Respect other licensees’ and occupiers’ right of occupancy including not interfering or impeding other’s use of the common areas or causing nuisance to other’s business or operations.
• Not purposefully damage or tamper with Opus property including fixtures and fittings, air-conditioning and heating units, furniture, security features, smoke detectors or other emergency equipment.
• Provide and maintain a safe work environment in line with Workplace Health and Safety (WHS) legislation.
• Ensure that they, their visitors, employees, and contractors do not smoke or use vaporising devices while within Opus’ property including in common and areas occupied by Lessees.
Breaches of these Terms and Conditions may lead to a termination of the Lessee’s occupancy in accordance with the Opus Tenancy Agreement.
If you require more information about this policy, please contact Opus Reception on
03 8648 6400 or via email at email@example.com
Personal information includes information or an opinion about an individual from which that individual is reasonably identifiable. For example, this may include your name, age, gender, postcode, and contact details. It may also include financial information, including your credit card information.
We may collect the following types of personal information: name, contact details, including home address and phone number, age or date of birth, details of rent payments, details of telephone calls, charges and payments, licensee’s bank account details, licensee’s credit card details, financial position of some defaulting licensees, allocation of room, service requests, complaints and feedback, your server address, top level domain name (e.g., .com, .gov.au, etc), statistics on page views, traffic to and from the sites, and standard other web log information, other metadata arising out of use of our services, any additional information relating to you that you provide to us directly through our website or indirectly through your use of our website or online presence or through other websites or accounts from which you permit us to collect information, or any other personal information that may be required in order to facilitate your dealings with us.
We may collect these types of personal information either directly from you, or from third parties (including Opus’ parent, Barristers’ Chambers Limited). We may collect this information when you: apply to licence an office or otherwise make arrangements to pay fees or other charges to us, apply for additional services from us, access and use our website, or submit a service request (electronically, by phone or in person).
We may collect, hold, use and disclose your personal information for the following purposes: as requested by, or consented to, by you; to administer the hire of serviced offices and charges for our additional services; to recover outstanding monies; to operate, protect, improve and optimise our website, services, business and our users’ experience, such as to perform analytics; to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you; to provide you with information about new services provided by Opus or its service providers that may be of interest or relevant to your practice or business; to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and to consider your employment application.
We may disclose personal information outside of Australia to service providers in the United States of America, countries within the European Union (including the United Kingdom), Switzerland, South Africa, and Singapore.
When you provide your personal information to us, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy Law. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference, and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. We use a variety of physical, electronic, and managerial procedures to safeguard your personal information. For example, we use unauthorised entry detection procedures and industry-standard Secure Sockets Layer encryption on our web pages where personal information be entered. However, we cannot guarantee the security of your personal information.
You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information, we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
If you think we have breached the Privacy Act 1988 (Cth), or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
If you are not satisfied with our response to your complaint, you may contact the Office of the Australian Information Commissioner.
Attn: Client Services Manager
Level 13, 200 Queen Street
Melbourne VIC 3000
Phone: 03 9225 8888
Effective: 29 October 2018